Razer made me loyal again

Update 10/14/10: I decided that I am no longer going to use the Lycosa. Even with the new model (MT10) that Razer sent me I still experience the same issues with the keys randomly dying and/or ghost sticking on me. I’ve got the latest drivers for Windows 7 64bit and nothing helps. I’ve come to the conclusion that it’s not the keyboard itself but the horribly crappy drivers for the Lycosa. I’ll still purchase other Razer products but as far as their keyboard line goes: hell no.

A few weeks I wrote about how I was disappointed with Razer and their Lycosa. I was holding off on buying a new keyboard when I ended up receiving a message from cultofrazer on my Youtube account. Hilmar ‘Razer|Water’ Hahn, a Product Evangelist at Razer, handles the Razer Lycosa and contacted me after seeing my blog post about the issues I’ve been having. He wanted to make it up to me and renew the relationship. As a result he wanted to send me a replacement Razer Lycosa and send me a free Razer Orca as he thought it would be perfect for me.

Needless to say I was extremely grateful to see that a Razer employee has gone out of his way to ensure that I am once again a satisfied customer! This positive response from them definitely guarantees that I will no doubt continue using and purchasing Razer products. In fact I’m finally going to replace my poor, dirty, worn out Goliathis for a new Goliathus Fragged Control Edition surface pad… Now if only they’d release their damn Onza controller that I’ve been waiting on for eons!

3 Comments

  1. “don’t you just love it when companies go above and beyond like that?! kudos on the new toys. :)”

    They are just worried about bad press. They are not being generous.

Comments are closed.