PrimaryVPS has the worst support ever.

I decided to try out a new VPS host, Primary VPS. They’re sort of cheap so I was hesitant at first because of that but since it was managed, and had a decent amount of disk space (logical ds) and bandwidth I decided to give them a go.

I ordered Direct Admin instead of cPanel since I wanted to try something new, and to play around with it. After I had my fair share of play time I decided to set up a domain on it. I created the nameservers and registered them with my registrar, and then set up the hostname with the 3rd party DNS that manages all of my other hostnames.

Then that’s when the problem started. The website wasn’t resolving to the server, leading me to believe that the nameservers weren’t propagating right. So about 48 hours ago I sent them a support ticket explaining the problem and asking them to look into it to see what was happening. Boy, was I in for the ride of my life.

I received a reply telling me “Our technical team will get back to you soon on this matter.” Alright fine, but I think it was pointless to reply within two minutes if you’re not going to contribute to solve the problem. Then I get a reply from a Viktor asking me questions that I answered in my original ticket to start the process.

Did you set up (nameserver here) and (nameserver here)t on both your VPS and with your registar as those IP’s? Then you set your nameservers to (nameserver here) and (nameserver here) correct?

DOH, What. The. Fuck?

Basically what happens is I reply back with intricate details and I go in-depth about it so they won’t have to ask redundant questions. This has been like that for over 48 hours now and I’m so pissed off it’s unbelievable. But you know what, I’m going to sit here and deal with it because I refuse to let them get away without giving me proper support and fixing this problem. I wanted to threaten them with a refund (and horrible reviews everywhere possible) but I am holding it all in.

I am going to harp on them about everything until I am completely satisfied. Though now I am wishing I went with cPanel instead of Direct Admin, because no doubt that this would’ve been resolved with no issues whatsoever. I guess I’ll end up forking over $10 for the license, since they can’t take the time to help me with an issue as simple as setting up A records on the VPS (because I can’t find anywhere in Direct Admin) since I don’t want to do it myself anymore.

I am going to make them wish they never started a hosting company offering managed VPS.